The AI front-of-house for wedding venues
Kerbly builds the quiet AI system behind your enquiries: replying instantly, following up naturally, and booking more tours, so your team can stay focused on the moments that matter in the venue.
The quiet truth
Enquiries land at ten, eleven, midnight, sent from sofas, group chats and half-finished Pinterest boards. By the time your office opens, that couple has already messaged four other venues.
The visit goes to whoever answers first. Kerbly makes sure that’s you.
Sources: ¹ Real Weddings venue response-time benchmark · ² MIT / InsideSales Lead Response Management Study · ³ Easy Weddings couples research · ⁴ Bridebook 2026 UK Wedding Report
More on the numbers: Venue NotesThe first reply wins the visit.
The maths
Set your own numbers, and we’ll keep the assumptions deliberately modest, using the same research cited above.
Around 360 of your enquiries land outside office hours every year.
If answering first turns just one in a hundred of those into a booking you’d otherwise lose, that’s
£34,000a year, left on the table
See your venue’s real numbersAssumptions: ~50% of wedding enquiries arrive outside business hours¹ and 66% of couples book the first supplier to respond³, and we’ve modelled a 1-in-100 recovery rate, far below both. Sources as cited above.
The system
Seconds after a couple enquires, whether by SMS, WhatsApp, Instagram, Facebook or email, Kerbly answers in your voice, with your dates, your pricing, your tone. Not an autoresponder. An actual conversation.
Trained on your venue. Signed by your team.
When the phone rings at nine in the evening, Willa answers. She speaks like a person, checks your real calendar mid-call, and books the tour before the couple hangs up.
Live availability. No hold music. No voicemail.
Don’t take our word for it, ring her now: 07576 588049
Kerbly Barn, good evening. You’ve reached Willa.
Hi! Are you free for a wedding next September?
We are. I have three September dates open. Would you like to come and see the barn?
Yes, could we do Saturday morning?
Saturday at eleven is yours. I’ve just sent the confirmation.
Availability checked, a time agreed, the calendar written, confirmations sent by text and email. The couple books at midnight, and you find out at breakfast.
Straight into your diary. Nothing to chase.
Not ready yet? No couple gets forgotten. Well-mannered follow-ups over the weeks that follow, never pushy, never off-brand, until they’re ready to visit.
Every lead warm. Every date remembered.
Try it yourself
Willa answers our demo venue’s line around the clock. Ask about dates, push on pricing, try to catch her out, even book a tour you’ve no intention of taking. She won’t mind.
Anyone can show you a video. We give you the number.
Ask most AI providers for a live test and you’ll get a recorded demo and a booking form. This is the real system, on a real line, answering right now, so judge it for yourself before you speak to a single salesperson.
or watch it type
DM @kerblybarn on Instagram, and watch the written reply engine answer in seconds, the same way a couple’s enquiry would land.Call or DM, you’ll be speaking to the real system, the same one your venue would get. No recording, no script.
Staying in control
The fear was never that the AI is slow. It’s that it says something your venue would never say. So it can’t: it answers only from the knowledge base you signed off, and the moment a couple asks something bespoke, it stops.
Dates, packages, capacities and the pricing you’re happy to share, signed off by you at setup. It never improvises a promise or invents a number.
Bespoke requests, complaints, anything personal or sensitive, escalated with the whole conversation, so your team picks it up already knowing the story.
Some venues hand over the whole journey. Others just want the first reply covered so nothing sits overnight. You set the line, and you can move it any time.
A real handover, exactly as your team would receive it.
Kerbly supports your team. It never replaces them.
How it begins
Five steps, and most of the work is ours. This is the whole ask of your team:
One call to map your enquiry flow, one review of the knowledge base before launch.
We configure a proven venue system around your calendar, pricing and tone.
No new inbox, no app, no dashboard. Enquiries land where they already land.
Asked, honestly
Yes, and you don’t need a form or a sales call first. Ring the demo line on 07576 588049 and talk to Willa, or message @kerblybarn on Instagram and watch the written engine reply in seconds. It’s the real system, the same one your venue would run, so push it as hard as you like. Most providers won’t let you near a live system until you’ve signed up. We’d rather you tried ours first.
Yes, this is the heart of the system. It reads your live calendar, offers genuine open slots, writes the booking straight into your diary and sends confirmations by text and email. On the phone, Willa does the same mid-call.
If you want it to. You decide exactly what’s shareable (packages, starting-from prices, seasonal rates), and it quotes only from that. Anything bespoke becomes a conversation it books with your team instead of a number it invents.
SMS, WhatsApp, Instagram, Facebook Messenger, email and your website forms, plus the phone, where Willa answers when your team can’t. One system, one conversation history, whichever way the couple prefers to talk.
It can only answer from your approved knowledge base: the facts, prices and policies you signed off during setup. It never improvises promises, and before launch we stress-test it with the awkward scenarios: pricing pushback, double-booked dates, odd requests.
It says so, gracefully: it takes the couple’s details and question, and hands the conversation to your team with full context. A graceful “I’ll get you an answer from the team” beats a guess, every time.
Written replies come from your venue’s enquiry team account, in your tone, so most couples simply experience an unusually fast, warm reply. On the phone, Willa is upfront if asked and never pretends to be a specific person. Anything personal or sensitive moves to a human.
Completely. Some venues want the full journey handled; others just want the first response covered so no enquiry sits overnight, then their team takes over the conversation from there. You choose where the handover happens, and you can change it any time.
No. The system is modular: instant replies, phone answering, tour booking, follow-ups. We can package the parts your venue actually needs and leave out the rest. Plenty of venues start with one piece and add more once they’ve seen it work.
Founding venues pay nothing up front: we build your system, get it live, and you run it free on your own enquiries for 30 days. You only pay if it’s working, and then you carry on; if it’s not doing what we promised, you walk away and owe nothing. After the founding round it’s from £500 a month plus a one-off setup, with no lock-in, cancel anytime. The full breakdown is on the packages page.
Seven to ten days, and most of that work is ours. You give us roughly two hours: one call to map your enquiry flow, and a review of the knowledge base before launch. After that, your team does what only they can do: the tours, the tastings, the relationships. The system just keeps those slots filling.
Kerbly
Book your free enquiry audit. No deck, no pressure. We walk your enquiry process end to end, together, and work out where couples are slipping away:
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