Terms & Conditions

1. About these terms

These Terms & Conditions apply to your use of the Kerbly website and, where relevant, to services provided by Kerbly. If you become a client, your proposal, invoice, or service agreement may include extra terms that also apply.

By using this website, booking a call, or working with Kerbly, you agree to use our website and services lawfully and in line with these terms.

2. Our services

Kerbly provides AI-powered enquiry automation and appointment-booking systems for UK wedding venues.

• AI enquiry handling across SMS, email, Instagram, Facebook, and web forms.
• AI voice answering and missed-call follow-up.
• Automated tour booking, calendar management, reminders, and follow-up (nurture) sequences.
• CRM setup, lead tracking, and performance reporting.

The exact service scope will be set out in your proposal, invoice, or written agreement.

3. Appointments, results, and guarantees

Any appointment target or guarantee offered by Kerbly applies only to qualified booked appointments (such as venue tours or calls), not to booked weddings, revenue, or profit.

A qualified appointment generally means a couple or decision-maker who has shown genuine interest in the venue and has agreed to a booked tour, call, or consultation.

Kerbly does not guarantee that every appointment will attend, book the venue, or generate revenue. Your results depend on factors including your venue, pricing, availability, response process, reputation, and market conditions.

4. Client responsibilities

To give the system the best chance of success, clients are responsible for providing accurate information, access, approvals, and assets when requested.

• Providing venue details, pricing guidance, availability, photos, and any required business information.
• Approving messaging, booking flows, scripts, and campaign materials in a timely manner.
• Maintaining suitable availability for booked appointments.
• Responding professionally to couples and attending booked tours or calls.
• Ensuring claims about pricing, availability, capacity, and services are accurate.
• Providing any recording or privacy notices required for calls handled on your behalf.

5. Fees and payments

Fees, payment dates, and any setup costs will be stated in your proposal, invoice, or agreement. Unless otherwise agreed in writing, invoices must be paid on time and services may be paused if payment is late.

Software fees, phone/SMS charges, AI usage fees, advertising budgets, and other third-party platform costs may be separate from Kerbly management fees unless clearly included in writing.

6. Third-party platforms

Kerbly may use third-party platforms such as GoHighLevel, Retell AI, Anthropic, Meta, email/SMS providers, analytics tools, and booking systems to provide services.

We are not responsible for outages, account restrictions, policy changes, price changes, platform errors, or issues caused by third-party platforms outside our reasonable control.

7. Intellectual property

Kerbly retains ownership of its internal systems, templates, strategy, processes, workflows, prompts, scripts, and know-how unless otherwise agreed in writing.

Client-provided logos, photos, testimonials, and brand assets remain the client's property. By providing these assets, you give Kerbly permission to use them for agreed marketing and service-delivery purposes.

8. Confidentiality

Both parties agree to keep confidential business information private and not disclose it to third parties unless required to deliver services, comply with the law, or where the information is already public.

9. Limitation of liability

Kerbly will provide services with reasonable care and skill. However, marketing and automation involve variables outside our control, and we cannot guarantee specific revenue, profit, booking rates, or business outcomes.

To the fullest extent permitted by law, Kerbly is not liable for indirect losses, loss of profits, loss of business opportunity, platform outages, or issues caused by inaccurate client information. Nothing in these terms limits liability that cannot be excluded under law.

10. Cancellation and termination

Cancellation terms, minimum commitments, notice periods, and refund rules will be stated in your proposal, invoice, or agreement. If no separate terms are agreed, either party may end the relationship by giving reasonable written notice.

Kerbly may pause or terminate services if a client fails to pay, provides misleading information, requests unlawful activity, or repeatedly fails to meet the responsibilities needed for delivery.

11. Website use

You must not misuse this website, attempt to gain unauthorised access, copy content without permission, upload harmful code, or use the website for unlawful purposes.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales unless another arrangement is required by law.

13. Contact us

Kerbly
Email: olivermitchell@kerbly.org
Phone: 07979 257475
Website: kerbly.org

Facebook / Meta disclaimer. This website is not part of the Facebook website or Meta Platforms, Inc. Additionally, this website is not endorsed by Facebook or Meta in any way. Facebook is a trademark of Meta Platforms, Inc.