Kerbly / Wedding venue enquiry automation
Enquiry automation
Every enquiry answered in seconds. In your venue's voice.
Your enquiries arrive in five or six different places, at all hours, and the couple usually books the venue that replies first. Kerbly answers each one within seconds, on whichever channel it came in, using only the facts you've approved, then keeps following up, warmly, with the couples who go quiet, until they've booked a tour or told you they're not going ahead.
It's the real engine. DM the demo venue on Instagram and watch the written reply land in seconds, the same system your venue would run. Push it as hard as you like.
The problem
Speed is the whole game, and it's the first thing that slips.
Wedding enquiries don't wait for office hours. They come in on a Sunday night, through a form, a DM and an email, often from the same couple. When the reply takes hours or lands the next morning, the couple has already had a warm answer from somewhere else. It isn't that your team doesn't care. It's that no small team can watch six inboxes at once, all evening, every day.
How it usually goes
- Enquiries scatter across forms, DMs, email and text.
- The first reply waits until someone is free, often the next day.
- Each channel gets missed in a different way, so some never get answered at all.
- The couple who chased three venues books the one that answered warmly and fast.
How Kerbly runs it
- One system watches every channel, day and night.
- Each enquiry gets a warm, accurate reply within seconds.
- Everything from one couple sits in one thread, whichever channel they use.
- Quiet couples are followed up, so a slow reply never quietly becomes a lost booking.
The channels
Wherever the couple prefers to talk.
One system, one conversation history, joined to the accounts you already own. Nothing your team uses today gets replaced.
SMS
The channel most couples actually read. Instant, warm, in your tone.
WhatsApp
Where a lot of couples now expect to reach a venue.
Instagram
DMs answered in seconds, not whenever someone next opens the app.
Facebook
Messenger enquiries handled the same as every other channel.
Email
A proper written reply, branded, not a curt one-liner.
Website forms
The form on your site becomes a real conversation, straight away.
What a reply looks like
Not an autoresponder. An actual conversation.
Here is the shape of a typical exchange: a real answer, a genuine open slot, and a tour booked, without a human touching it until the couple arrives.
Illustrative example using the demo venue, Kerbly Barn. Wording, prices and availability shown are for demonstration and are not a real couple or a real booking.
Follow-up
The couples who go quiet are where bookings are lost.
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I
It notices who went quiet
A couple who asked a question and then didn't reply isn't a dead lead. They got busy. Kerbly keeps track of who's mid-conversation and hasn't heard back.
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II
It follows up warmly, not pushily
A light, genuine nudge in your venue's voice, spaced sensibly, never a barrage. The tone stays low-pressure, because pushiness loses wedding couples.
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III
It knows when to stop
The moment a couple says they've booked elsewhere or aren't going ahead, the follow-up stops for good. Nobody gets chased after they've said no.
Honesty and control
It can only say what you approved.
Every reply is grounded in the knowledge base you signed off: your facts, your prices, your tone. It can't invent a price, promise a date you don't have, or agree to something your team wouldn't, because it has nothing to invent from. When it isn't sure, it says so and hands the couple to your team with the full conversation attached.
You decide where it stops: first reply only, so nothing sits overnight, or the whole journey to a booked tour. You can read every conversation, move that line, or switch it off, whenever you like.
Is it for you?
Honest about who this suits.
A good fit if
- Enquiries reach you across several channels, not just one inbox.
- Replies sometimes take hours, or land the next morning.
- You know couples slip away in the quiet gap after the first message.
- You want speed without losing your venue's warmth or your control of it.
Probably not, if
- You want generic, templated auto-replies. This is meant to sound like your team.
- You'd want it inventing prices or dates. It only works from what you approved.
- You get a handful of enquiries a month and answer them all within minutes yourself.
See it reply, then let's map your enquiries.
Want the phone side too? See the AI receptionist, or read how the whole thing is set up.